Privacy policy of EMK Münzen + Edelmetalle GmbH with headquarters in Erftstadt

Last update: September 2020

Responsible for data processing is:

EMK Münzen + Edelmetalle GmbH

Otto-Hahn-Allee 31

50374 Erftstadt

Germany

[email protected]

Thank you for your interest in our online store. The protection of your privacy is very important for us. Below we therefore inform you in detail about how we handle your data.

1. Accessdata and hosting

You can visit our websites without giving any personal information. Whenever you call up a website, the web server merely automatically saves a so-called server log file, which contains e.g. the name of the requested file, your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call.

This access data is evaluated solely for the purpose of ensuring the trouble-free operation of the site and improving our services. In accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO, this serves to protect our legitimate interests in the correct presentation of our offer, which are predominant in the context of weighing up interests. All access data will be deleted at the latest seven days after the end of your visit to our website.

Hosting

The services for hosting and displaying the website are partly provided by our service providers in the context of processing on our behalf. Unless otherwise stated in this data protection declaration, all access data and all data collected in forms provided for this purpose on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

2. Data processing for contract processing, establishing contact and creating a customer account

We collect personal data when you voluntarily provide us with this information as part of your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account. Mandatory fields are marked as such, because in these cases we need the data for the execution of the contract, for processing your contact or for opening a customer account and you cannot complete the order and/or open an account or send the contact without their indication. Which data is collected can be seen from the respective input forms.

We use the data you provide us with to process the contract and to handle your requests according to Art. 6 para. 1 p. 1 lit. b DSGVO. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods in accordance with Art. 6 Para. 1 S. 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use your data for other purposes which are legally permitted and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy statement or by using a function in the customer account that is provided for this purpose.

For order and contract processing we use merchandise management systems of external service providers. Our service providers work for us within the scope of order processing. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

3. Data processing for the purpose of shipping and payment processing

In order to fulfill the contract in accordance with Art. 6 para. 1 sentence 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
We process your data for the purpose of payment processing. This serves the fulfilment of the contract according to art. 6 para. 1 p. 1 lit. b DSGVO.

3.1 Data processing for the purpose of fraud prevention and optimization of our payment processes

We may provide our service providers with additional information, which they use together with the information necessary to process the payment as our processors for the purpose of fraud prevention and to optimize our payment processes (e.g. invoicing, processing of contested payments, support of accounting). In accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO, this serves to safeguard our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our own interests.

4. Advertising by e-mail, post

4.1 E-mail advertising with subscription to the newsletter

If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis on the basis of your consent in accordance with Art. 6 para. 1 sentence 1 lit. a DSGVO. You can unsubscribe from the newsletter at any time and can either be done by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data or we reserve the right to use your data in ways that are legally permitted and about which we inform you in this declaration.

4.2 Newsletter mailing

The newsletter may also be sent by our service providers as part of a processing operation on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.3 Sending evaluation requests by e-mail

If you have given us your express consent to do so during or after placing your order in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we will use your e-mail address to request an evaluation of your order via the evaluation system we use. This consent can be revoked at any time by sending a message to the contact option described in this privacy policy or by clicking on a link provided for this purpose in the evaluation request.

The evaluation requests may also be sent by our service providers in the context of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.4 Postal advertising and your right of objection

Furthermore, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by letter post. This serves to protect our legitimate interests, which outweigh the interests of our customers, in a promotional approach in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO. You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described in this data protection declaration.

5. Cookies and other technologies

5.1 General Information

To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your terminal device and enable us to recognize your browser the next time you visit us (persistent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies are used to collect and process IP addresses, time of visit, device and browser information as well as information on your use of our website (e.g. information on the contents of the shopping cart). This serves in the context of a weighing of interests predominant legitimate interests in an optimized representation of our offer in accordance with art. 6 paragraph 1 sentence 1 lit. f DSGVO.

In addition, we use technology to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.

We may also use technologies not individually listed in this privacy statement. More information on these technologies, including the respective legal basis for data processing, can be found on the Usercentrics platform.
. This can be achieved by clicking on the fingerprint button in the lower right or left corner of the page.

The cookie settings for your browser can be found under the following links:

• Internet Explorer™

• Safari™

• Chrome™

• Firefox™

• Opera™

• Insofar as you have consented to the use of the technologies in accordance with; Art. 6 para. 1 p. 1 lit. a DSGVO, you can revoke your consent at any time by sending a message to the contact option described in the Privacy Policy or by clicking on the fingerprint button in the lower right or left corner of the page. If you do not accept cookies, the functionality of our website may be limited.

5.2 Use of Usercentrics Consent Management Platform for the administration of consent

On our website, we use the Usercentrics Consent Management Platform ("Usercentrics") to inform you about the cookies and other technologies we use on our website and to obtain, manage and document your consent, if required by law, to the processing of your personal data by these technologies. This is required under Art. 6 para. 1 sentence 1 lit. c DSGVO to fulfil our legal obligation under Art. 7 para. 1 DSGVO to be able to prove your consent to the processing of your personal data, to which we are subject. Usercentrics is an offer from Usercentrics GmbH, Rosental 4, 80331 Munich, Germany, which processes your data on our behalf. When you visit our website, the web server of Usercentrics stores a so-called server log file, which also contains your anonymized IP address, date and time of the visit, device and browser information as well as information on your consent behavior. Your data will be deleted after three years, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO or we reserve the right to use your data in a manner that goes beyond this, which is permitted by law and about which we inform you in this declaration.
Please note: A rejection of cookies is associated with the fact that an optimal shopping experience may no longer be provided.

Here you can edit your cookie settings.

6. Use of cookies and other technologies for web analysis and advertising purposes

Insofar as you have given your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, we use the following cookies and other third-party technologies on our website. The data collected in this context will be deleted after the end of the purpose and use of the respective technology by us. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". Further information including the basis of our cooperation with the individual providers can be found under the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

6.1 Use of Google services

We use the following technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy finding for the USA by the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected using Google technologies, it will be shortened by activating IP anonymization before being stored on Google's servers. Only in exceptional cases will the full IP address be transferred to a Google server and shortened there. Unless otherwise specified for the individual technologies, data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. Further information on data processing by Google can be found in the data protection information from Google. If cookies are not accepted, the functionality of our website may be limited.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which user profiles are created using pseudonyms. Cookies can be used for this purpose. Your IP address will not be merged with other data from Google. The data processing is based on an agreement on order processing by Google.
In order to optimize the marketing of our website, we have activated the >strong> data sharing settings for "Google products and services" . This allows Google to access the data collected and processed by Google Analytics and then use it to improve Google services. The data release to Google within the scope of these data release settings is based on an additional agreement between responsible parties. We have no influence on the subsequent data processing by Google.

Google Ads

For advertising purposes in the Google search results as well as on the websites of third parties, the so-called Google remarketing cookie is set when you visit our website, which automatically enables interest-based advertising through the collection and processing of data (IP address, time of visit, device and browser information as well as information on your use of our website) and by means of a pseudonymous cookie ID and on the basis of the pages you visit. Any further data processing will only take place if you have activated the setting "personalized advertising" in your Google account. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.
For website analysis and event tracking, we measure your subsequent usage behavior via the Google Ads Conversion Tracking if you have reached our website via an advertisement from Google Ads. For this purpose, cookies may be used and data (IP address, time of visit, device and browser information as well as information on your use of our website based on events specified by us, such as a visit to a website or newsletter registration) may be collected from which usage profiles are created using pseudonyms.

Google Fonts

For the uniform presentation of the contents on our website, data (IP address, time of visit, device and browser information) are collected by the script code "Google Fonts", transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

YouTube Video Plugin

In order to integrate third party content, data (IP address, time of visit, device and browser information) is collected via the YouTube Video Plugin in the extended data protection mode used by us, transmitted to Google and then processed by Google only when you play a video.

As far as information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plugin, you can click on the following link to prevent Google Analytics from collecting data on this website in the future: Deactivate Google Analytics
An opt-out cookie is stored on your end device. If you delete your cookies, you have to click the link again.

6.2 Other providers of web analysis and online marketing services

Use of Findologic for Product Discovery

For Product Discovery, especially search and navigation, we use the services of FINDOLOGIC GmbH, Jakob-Haringer-Str. 5a, 5020 Salzburg, a technology company that tries to respond to personal needs and preferences through data analysis. Cookies are used to store information about the website user and various data are transmitted to the service provider, these include in particular the IP address and browser identification of the user, as well as associated behavioral data such as search queries, categories visited, selected filters, products viewed and purchased. This helps us to understand which products interest our users most and to optimize the shopping experience for them.
This information may be transferred to third parties if required by law or if third parties process the information on behalf of FINDOLOGIC. A contract for order processing was concluded with FINDOLOGIC. If you have further questions on this subject, please send an e-mail to the data protection coordinator of FINDOLOGIC GmbH - Jakob-Haringer-Straße 5a - A-5020 Salzburg at [email protected].

Taboola

This website uses Taboola's content discovery technology to recommend other online content that might interest you. To control these recommendations, Taboola collects information about your device and your behavior on this website (and other partner sites) through cookies and similar technologies. For more information, please see here Taboola's Privacy Policy or click here for the opt-out.

CleverReach

To keep you always up to date, we use CleverReach for sending newsletters. Seat: CleverReach GmbH & Co. KG, //CRASH Building, Schafjückenweg 2, 26180 Rastede. This partner enables us to organize and analyze our newsletter dispatch. The data required and entered for receiving the newsletter (e.g. e-mail address) is stored by Cleverreach on their servers in Germany and Ireland.
With the help of CleverReach, we are able to investigate the behavior of the newsletter recipient. Such an analysis shows us, for example, how often links in the newsletter have been clicked and how many recipients have opened an e-mail.
CleverReach allows us to implement conversion tracking. This enables us to track and analyze whether a product purchase has taken place after a click, for example. This process is precisely defined in advance. Under the following link, you will find detailed information about data analysis by CleverReach: https://www.cleverreach.com/de/funktionen/reporting-und-tracking/.
According to art. 6 para. 1 lit. a DSGVO the data processing is based on your consent. Accordingly, a revocation of your given consent is possible at any time. All you need to do is send an informal e-mail to [email protected] or use the unsubscribe link at the end of each newsletter. The legality of the data processing already carried out remains unaffected by the revocation. If you do not want CleverReach to analyze your data, simply send an informal e-mail to [email protected] or use the unsubscribe link at the end of each newsletter. In both cases, a cancellation of the newsletter is the consequence.
Data entered when setting up the newsletter subscription will be deleted from our servers and the CleverReach server when you unsubscribe. Should this data have been transferred to us for other purposes and elsewhere, it will remain with us.
. The detailed privacy policy of CleverReach can be found at https://www.cleverreach.com/de/datenschutz/.
Commissioned data processing
In accordance with the legal data protection requirements, we have concluded a contract with CleverReach for commissioned data processing.

7. Integration of the Trusted Shops Trustbadge

To display our Trusted Shops seal of approval and to offer Trusted Shops products to buyers after an order, the Trusted Shops trust badge is integrated on this website.
This serves to safeguard our legitimate interests in optimal marketing, which outweigh the interests of the parties involved, by enabling safe shopping in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. The Trustbadge and the services advertised with it are an offer of the Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The trust badge is made available by a CDN provider (Content Delivery Network) in the context of order processing. Trusted Shops GmbH also uses service providers from the USA. An adequate level of data protection is guaranteed. Further information on the data security of the Trusted Shops GmbH can be found at here.
When the trust badge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. Individual access data is stored in a security database for the analysis of security incidents. The log files are automatically deleted 90 days after creation at the latest.
Further personal data is transferred to Trusted Shops GmbH, if you decide after completion of an order for the use of Trusted Shops products or have already registered for the use. It applies the contractual agreement met between you and Trusted Shops. For this an automatic collection of personal data from the order data takes place. Whether you are already registered as a buyer for a product use is automatically checked by means of a neutral parameter, the e-mail address hashed by cryptological one-way function. The e-mail address is converted before transmission in this hash value, which cannot be decrypted by Trusted Shops. After checking for a match, the parameter is automatically deleted.
This is necessary for the fulfillment of our and Trusted Shops' predominant legitimate interests in the provision of the buyer protection linked to the specific order and the transactional valuation services in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO. Further details, also on the objection, can be found in the Trusted Shops data protection declaration linked above and in the trust badge.

8. Social Media

8.1 Use of social plugins from Facebook, Twitter, Instagram, Pinterest, using the Shariff solution

Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that no connection to the servers of the respective provider is established when our website is accessed. If you click on one of the buttons, the website of the respective social network will open in a new window of your browser. There you can click e.g. the Like- or Share-Button.

8.2 Our online presentation on Facebook, Twitter, Instagram, Youtube, Pinterest

If you have given your consent to the respective social media operator in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media mentioned above, from which user profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. For detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your rights and settings options for the protection of your privacy, please refer to the linked data protection information of the providers. Should you nevertheless require assistance in this regard, please contact us.

• Facebook is an offer from Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is generally transferred to and stored on a server at Facebook, Inc. 1601 Willow Road, Menlo Park, California 94025, USA. For the USA, there is no adequacy finding by the European Commission. Our cooperation is based on standard data protection clauses of the European Commission. The data processing within the framework of a visit to a Facebook fan page is based on an agreement between jointly responsible persons in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here.

• Twitter is a service provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter"). The information automatically collected by Twitter about your use of our online presence on Twitter is generally transmitted to and stored on a server at Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The European Commission has not issued an adequacy finding for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

• Instagram is an offering of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") Information automatically collected by Facebook Ireland about your use of our online presence on Instagram is typically transferred to and stored on a server at Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. The European Commission has not issued an adequacy finding for the USA. Our cooperation is based on standard data protection clauses of the European Commission. The data processing in the context of the visit of an Instagram fan page is based on an agreement between jointly responsible persons according to Art. 26 DSGVO. Further information (information on Insights data) can be found here.

• Pinterest is an offer by Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information that Pinterest automatically collects about your use of our online presence on Pinterest is usually transferred to and stored on a server at Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA. The European Commission has not issued an adequacy finding for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

• YouTube is an offer by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transferred to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy finding for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

9. Contact information and your rights

As a data subject, you have the following rights:

• In accordance with Art. 15 of the GDPR, you have the right to request information about your personal data processed by us to the extent specified therein;

• In accordance with Art. 16 GDPR, you have the right to demand the immediate correction of incorrect or incomplete personal data stored by us;

• In accordance with Art. 17 GDPR, you have the right to demand the deletion of your personal data stored by us, insofar as further processing is not required.

• on the exercise of the right to freedom of expression and information;

• to fulfill a legal obligation;

• for reasons of public interest or

• is necessary for the assertion, exercise or defense of legal claims;

• Pursuant to Art. 18 of the GDPR, you have the right to request the limitation of the processing of your personal data, provided that

• the correctness of the data is disputed by you

• the processing is unlawful, but you refuse to allow it;

• we no longer need the information, but you need it to assert, exercise or defend your legal rights, or

• you have lodged an objection to the processing in accordance with Art. 21 DSGVO;

• According to art. 20 GDPR, you have the right to receive your personal data that you have provided us with in a structured, valid and machine-readable format or to request its transfer to another responsible party;

• According to Art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at the location of our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data, as well as revocation of consents granted or objection to a specific use of data, please contact us directly via the contact data in our imprint.

Right of objection If we process personal data as described above in order to protect our legitimate interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you may exercise this right at any time as described above. If the processing is carried out for other purposes, you only have the right to object if there are reasons arising from your particular situation. After exercising your right of objection, we will not process your personal data further for these purposes, unless we can prove that there are compelling reasons for processing which are worthy of protection and which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. This does not apply if the processing is carried out for direct marketing purposes. In this case we will not process your personal data further for this purpose.